Terms of sale and use

Part A: Using the website and free offers

1. Provider and scope

These terms apply to the use of the website fastforwardtyping.com and to all contracts between Sarah Grothe (trading as Fast Forward Typing, 20 allée Georges Récipon, 75019 Paris, France, SIRET SIRET number to follow], "we") and consumers ("you") for digital content and services. A consumer is a natural person who acts for purposes outside their trade, business, craft or profession. Companies are covered by the [terms for business customers.

Conflicting terms of yours do not form part of the contract. Our contact details are in the legal notice.

2. Free offers

The typing speed test, the placement, the first lessons of the typing course, the resources and other content can be used free of charge. Free use carries no commitment on availability. We aim for uninterrupted operation but may carry out maintenance and change or discontinue content. There is no right to permanent availability of free offers.

3. Acceptable use

You may use the website only within the law and these terms. In particular, the following is not allowed:

• automated large-scale extraction of content (scraping) and copying lessons, practice texts or certificate templates for distribution or commercial use
• circumventing technical access restrictions, for example the lock on paid lessons
• manipulating results (for example with scripts or macros that simulate keystrokes)
• actions that disrupt the website or attack its security measures
• passing your personal access on to third parties

In case of serious violations we may block access. Your statutory rights remain unaffected.

4. Copyright and usage rights

All content of the website (texts, lessons, practice texts, graphics, logo, certificate design, software) is protected by copyright and belongs to us or our licensors. You receive a simple, non-transferable right to use the content for your own private or professional learning. Any further reproduction, distribution or public display requires our written consent. Quoting short excerpts with attribution is allowed within the limits of copyright law.

5. No promise of results, no advice

Our content teaches typing skills. How fast you improve depends on your practice. Statements about typical results are experience values, not guarantees. The content does not replace medical, ergonomic or legal advice.

6. Liability for the website and free offers

For free use we are fully liable for intent and gross negligence. For simple negligence we are only liable for breach of essential obligations (obligations whose fulfilment makes proper use possible and on which you may regularly rely) and limited to the foreseeable, typical damage. Liability for injury to life, body or health and under mandatory statutory provisions remains unaffected.

7. Links to external websites

Our website links to third-party pages. We have no influence on their content and accept no responsibility for it.

Part B: Buying digital content and services

8. Subject of the contract

We sell digital content and services without a physical medium, in particular:

• the full typing course (lessons unlocked from lesson 7 in your language and keyboard layout), including the course certificate
• the typing certificate without the course (personalised PDF with your name, speed, accuracy and date)

The scope of an offer follows from its description in the order process. These are one-time purchases. There is no automatic renewal and no subscription. Where the certificate is part of the course it is included in the course price and not charged separately.

Access is unlimited in time as long as we operate the offer. If we permanently discontinue the course, we will inform you by email at least 12 months in advance.

9. Conclusion of the contract

The presentation of offers on the website is not a binding offer but an invitation to order. You place a binding order by clicking the button labelled "Order with obligation to pay" (or an equivalent, unambiguous wording) in the last step of the order process. Before you submit, you see a summary of your order and can spot and correct input errors using your browser's back function or the buttons shown.

After submitting you receive a confirmation by email. The contract is concluded when we accept your order by unlocking your access or confirming acceptance by email. With the confirmation we send you links to these terms and the withdrawal information; we store the contract and send it to you again on request. The contract language is the language in which you completed the order (German, English or French).

10. Prices and payment

The prices in euros shown in the order process apply. All prices are final prices. No VAT is charged or shown (small-business exemption, Art. 293 B CGI). Payment is made through our payment provider Stripe using the payment methods offered there (for example credit or debit card). The price is due immediately when the contract is concluded. If a payment fails, you receive no access until payment succeeds.

11. Delivery and access

After successful payment we normally unlock the purchased content immediately. You need a current browser and an internet connection. Your access is personal and non-transferable; passing it on to third parties is not allowed. Access within companies is governed by the terms for business customers.

12. Right of withdrawal

As a consumer you have a statutory right of withdrawal of 14 days. The details, the withdrawal notice and a model withdrawal form are under Right of withdrawal.

Important for digital content: the right of withdrawal expires early once we have started performing the contract after you expressly agreed that we start before the withdrawal period ends and you acknowledged that you lose your right of withdrawal as a result. We obtain this consent and acknowledgement in the order process using a separate checkbox.

13. Certificate

The certificate confirms a speed and accuracy you achieved at a specific time, measured with our test. It is proof of your performance and not a state or officially recognised qualification. Issuing it requires a test or course completion taken regularly and without manipulation. If we find that a result was obtained by manipulation, we may revoke the certificate; amounts already paid are then not refunded. You can retake the test. The certificate is issued in your name; you are responsible for the accuracy of your details.

14. Statutory rights in case of defects

The statutory rights for digital content and services apply (Directive (EU) 2019/770; in France Articles L. 224-25-1 et seq. of the Consumer Code; in Germany §§ 327 et seq. BGB). We ensure the content is free of defects, matches its description and that we provide the updates needed to keep it in conformity. Please report defects by email to support@fastforwardtyping.com; we will remedy them within a reasonable time or offer you another statutory remedy. Your mandatory statutory rights are not limited by these terms.

15. Liability

We are fully liable for intent and gross negligence, for injury to life, body or health and under mandatory statutory provisions. For simple negligence we are only liable for breach of essential contractual obligations and limited to the foreseeable damage typical for the contract. Otherwise liability is excluded to the extent permitted by law.

16. Data protection

How we process personal data is described in the privacy policy.

17. Consumer dispute resolution

In case of a dispute you can first contact us in writing (support@fastforwardtyping.com). If that does not resolve it, you can refer the matter free of charge to the consumer mediator responsible for us: [Consumer mediator name to follow], [Mediator website to follow], [Mediator address to follow]. Your right to go to court remains unaffected.

18. Governing law and jurisdiction

These terms and the contracts are governed by French law, excluding the UN Convention on Contracts for the International Sale of Goods. As a consumer you also keep the protection of the mandatory consumer protection provisions of the state where you habitually reside; these remain unaffected. You may bring proceedings against us before the courts of your place of residence.

19. Changes and final provisions

We may change these terms for future contracts. Contracts already concluded remain subject to the version published when they were concluded. If a provision is invalid, the validity of the others is not affected; the statutory rule replaces the invalid provision.